The terms & conditions constitute a legal make agreement created between you, whether personally or on behalf of the entity ("You," User") and TrekHops and our affiliated entities (hereinafter referred to as "TrekHops," "we," "us," "our"). The data, information, and the material ("Information") involved in this website. "TrekHops. in" ("website" or "Site") has been prepared solely with the aim of delivering useful information about TrekHops and its partners and the service they offer to its clients.

You can acknowledge that you have gone through and agree to be obligated by all of the Terms and conditions by using the Site. You are explicitly forbidden from using the Site and must stop using it right away if you disagree with any or all of these Terms of Use.

At any moment, TrekHops maintains the right to amend, add, or remove all or a portion of these Terms. When they are posted on the website, such changes shall take effect. Despite anything to the contrary, it is your obligation to routinely review the Terms, including any revisions that may be posted on the Site. By continuing to use the Site, You will be deemed to have accepted the revised Terms.

Eligibility & Use Of The TrekHops Website:

You guarantee that you are at least 18 years old, have the legal capacity to engage in this contract, and are using the website in compliance with all of the terms and conditions stated in this agreement. If you are using this website and/or booking travel on behalf of another person, you agree to make sure they are aware of these terms of use, as well as the Terms and conditions that apply to the travel reservations and bookings you have made on their behalf.

You acknowledge that your usage of the website (and the use of your account by others) is entirely your responsibility financially. Any reservations made for travel by individuals who are under your supervision or control are your responsibility. In using the website, you also represent and assure that all the information provided by you, anyone acting on your own, or your household members is complete, and accurate. Additionally, you attest that the passenger is not an unaccompanied juvenile.

User Representations

You guarantee and signify by using the website that:

• Your registration data must be accurate,truthful, fresh, and exhaustive.
• You agree to keep the registration information accurate and update it right away if something changes.
• You agree to abide by the Terms of Use, and you are of legal age.
• You are older than 18 years old.
• You are not a minor in the country where you now reside, or if you are one, your parents have given you permission to access the Site.
• You won't use a bot, script, or other automated or non-human method to access the Site, and you won't use it for any improper or prohibited purposes.
• You won't break any laws or regulations by using the website.

We reserve the right to suspend or cancel your account and prevent you from using the Site (or any part of it) going forward if you give any information that is untrue, inaccurate, out-of-date, or incomplete.

Your Holiday Agreement

When a reservation is made, the "lead name" on the reservation assures that he or she has the power to agree to and accept these booking conditions on behalf of the party. If the accommodations you'd like to reserve are still available after we receive your reservation and all necessary fees, we will provide a confirmation invoice. When we send this invoice to the 'lead name' or your tour operator or travel agent, a legally enforceable agreement will be established between us.

When receiving your invoice or making a last-minute reservation, it's critical to double-check that all the information is the same as you asked. Please get in touch with us or your tour operator or travel agent very far away if there is a discrepancy because it might not be possible to make modifications later.

Passport, Visas, Health Requirements And Travel Documents

It is your obligation to make sure you have all required travel and health documentation before leaving. For the locations we highlight, a full, current passport is required (even for children), and visas could be necessary for international locations. Requirements could alter in some cases. Thus, it's important to check the current situation before leaving. By using our services, you acknowledge that TrekHops can only assist you in applying for the visa and is not liable for any problems that may arise, including but not limited to delays, clarification requests, or embassy refusal.

Insurance

TrekHops consider adequate travel insurance, which is important. You have to read it properly and bring it with you on your holiday. It is your duty to make sure that the insurance bought by you should be suitable for your needs and requirements. We are not answerable for the denied entry when any visitor is unable to show the required documents to the insurance authority or is refused entry for any reason. Besides, we will not be responsible for any losses you may incur that would have been protected had you purchased proper insurance if you decide to go without it.

Paying For Your Holiday

You have two payment options to finalize your chosen arrangements: full payment or partial payment, as determined by TrekHops. If you decide to make a partial payment, the remaining balance must be paid within three days following the partial payment. You will receive confirmation at the time of booking that paying any of these amounts ensures the appropriate classes of plane tickets, tours, land transportation, etc. The cancellation fees listed below under the heading "If you change your reservation" will become due if we do not get this balance in complete and on time.

We have the right to cancel your booking in this event. Payment for cancellation costs, processing fees, booking amendment fees, and insurance premiums are payable immediately following TrekHops's invoice. After TrekHops receives the customer's final payment, the customer will receive the travel documents within 14 days. The total trip amount is due immediately upon receipt of the written travel confirmation if the reservation is made within less than 30 days of arrival. Credit cards, debit cards, internet banking, and wire transfers to our bank accounts are all acceptable forms of payment.

Convenience Fees

• The convenience fees are applicable for all types of payments that are done after the reservation except for the transfers into our Bank Account. We reserve the right to withdraw the waivers for convenience fees on the payments made on the day of the flight booking.
• Credit Card Fraud Contingency:
• It may happen that the issue of your ticket may be delayed, and the complete amount may be higher when you do not provide the complete & correct information regarding your credit or debit card.
• We have the right to rescind your holiday when the payment is declined or if you have shared the wrong credit or debit card information.
• Similarly, we have the right to suddenly check to minimize credit card fraud.
• TrekHops asks you to share the fax or postal copy of proof of address, a current statement, and a copy of your credit card before issuing the tickets.

Your Holiday Price

TrekHops ensures to offer the latest and right value, which is shown on our Website. We have reserved the right to raise or less their cost at any time. Sometimes, it may show the incorrect price due to a technical error. We will notify you while booking when we find such an error as early as possible. TrekHops reserves the right to cancel your journey when the price is not suitable to your budget, which is applicable to the holiday.

If You Change Or Cancel Your Booking

• If you decide to alter your travel plans in any manner after receiving our confirmation invoice, we will try our best to accommodate your request, but it might not always be possible.
• Any requests for adjustments must come from the 'lead name' on the reservation or your Tour Operator via TrekHops.
• You should be aware that these prices can go up if modifications are made close to the departure date.
• There can be a limit of one departure date modification per reservation. Any modification to the departure date will be considered a cancellation, and full cancellation fees will be assessed.
• Note: After they have been confirmed, some arrangements may not be changed, and any changes may result in a cancellation fee of up to 100% of that portion of the arrangements.
• In rare circumstances, any modifications may entail paying for the canceled reservations and getting new ones at full price.
• Any of your party members may change their travel plans at any moment. The 'lead name' on the reservation or your tour operator on your behalf must deliver a written notice to our offices via mail, fax, or email.
• Note: You might be able to recover these costs from your insurance provider if the cause of your cancellation is covered by the terms of your insurance policy.
• Our cancellation fees are calculated as a percentage of the price of the trip.
• These fees are determined by the number of days before your departure that we receive your cancellation notification, not by the date that your mail was delivered to us.
• Make sure that the amendment charges are non-refundable.
• We will recalculate the cost of the holiday for the remaining travelers when any traveler cancels their journey.
• In this case, you may need to pay the additional room charges, including the supplements of the single rooms.
• Please get in touch with us if you wish to know the complete details regarding the specific charges applied to your flight reservation.

If TrekHops Change or Cancel Your Holiday

At TrekHops, our tour operators start planning the multiple arrangements, and we provide various days in advance. So, we have the right to make the modifications and correct the errors under the holiday information before and after the reservation has been confirmed. Also, we reserve the right to cancel the booked ticket at any time. However, we will inform you of the same.

• Many of the modifications are minor, but sometimes, we may be required to make major changes.
• We notify you as early as possible when we make a major flight cancellation change.
• Besides, we will offer you the choice as mentioned below when there is time to do this prior to the scheduled departure.
• Agree on the changed arrangements when it comes to the major changes.
• Can buy alternative arrangements from us of a similar standard to the customers who booked if available.

Mode And Duration Of Refund

• Once the request for the refund is complete from our system, you can expect to acquire your refund amount in 3-4 business days. However, it may take up to 21 business days to reflect on your account.
• Besides, the refund will be initiated in the original form of payment. The refund will be completed to the buyer's account in case the refund is not possible to provide in the original form of payment, wherein we will need to make a KYC verification and solid proof of the ownership of the specified bank account.
• The timeline of the verification may differ from 7-15 business days.
• The PayPal refunds will be completed only to the linked email ID of the PayPal used to make the final payment after 60 days of transactions.
• The exceptions will be handled based on the case, but TrekHops does not entertain any cross-currency refunds in any circumstances.

Flights

We cannot share with you the confirmation for the flight, aircraft type, and the exact timings of the flight at the time of flight reservation used in connection with your flight. Besides, all these things can be seen on the website, and the details on your confirmation email or text for guidance only are subject to confirmation and modifications.

The customer can see the updated timings for their flight on the confirmed flight tickets that will be provided to you two weeks before the timings. You have to check the ticket immediately on the given receipt to make sure you acquire the correct flight timings. Remember that the flight timings may be changed even after the tickets have been provided.

We will get in touch with you as soon as possible if the same situation happens. Any modifications in the carrier, timings of the flight, or aircraft type will not allow you to change or cancel the other arrangements without paying the normal charges to us. This website is our prior responsibility as your travel partner. It is not declared on behalf of the and does not commit the carrier written herein or any carrier whose services are utilized in the course of the arrangements of your travel.

If You Have Any Complaint

You can immediately connect with the travel experts at TrekHops and fill out a complaint form when you experience any trouble or have any complaint associated with your holiday arrangements. Most of the problems and the complaints can be resolved while you are away when you remain dissatisfied. Please call us at our given number within 7 days of your return, providing your booking reference and the complete details of your complaint along with the required relevant information. You must have your letter concise as it will help you to quickly identify your concerns and get an instant response from us.

Our Liability To You

In Respect Of Holiday Packages

We shall make an effort to ensure that your holiday plans are prepared, carried out, or offered with a decent level of skill and care. This means that we will use all commercially reasonable efforts to make the necessary corrections in the event, for instance, that your contracted arrangements are not provided as promised or prove to be inadequate due to our or our employees' failure to use reasonable skill and care in making, performing, or providing your arrangements. However, we do not accept responsibility for any inaccuracies that may arise from systemic problems, pricing fluctuations, the availability of flights, hotels, or cars, or for the caliber of services offered by the relevant service providers.

In Respect Of Other Arrangements

• We fulfill our contractual responsibilities with due diligence, subject to and in compliance with these Booking Conditions.
• Our contractual obligations include exercising our reasonable skill and care when making your booking, reserving your lodging, vehicle rental, or flight, as well as selecting our providers.

In Respect Of Package And Other Arrangements

• Except as specifically stated in these conditions, we will not accept any further liability for any injury, expense, illness, loss, death, damage, cost, or other claim of any kind that results from:
• The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable.
• Local Activties & Events.
• If a service or facility is not a part of our agreement or is not listed on our website, we will not assume liability for it.
• For instance, any trip you arrange while you're gone or any service or amenity that your hotel or another supplier agrees to offer.
• These website terms and conditions do not apply to any excursions, tours, activities, or other events that you may decide to book or pay for through anyone other than TrekHops or its Tour Operators while you are on vacation (collectively, "Local Events").
• These events are not included in the package vacation that we are providing for you. Your contract for any Local Event is with the supplier of that Local Event, not with us.
• Ensure that we are not responsible for local event provision or any situation that occurs during the provision of the supplier. Do not forget that this position also involves all the activities related to the hazardous.
• Besides, the service and the amenities involved in your holiday will be deemed to be offered with reasonable skills and care when any comply with any local regulations or, if there are no applicable local regulations, when they are reasonable compared to local industry standards in terms of practice.

Data Privacy

We share your personal information with the associate suppliers to make your travel arrangements, process your booking, and fulfill your requirements. We would like to store your information for our own and for the TrekHops future marketing travel purposes. You can change your communication preference when you do not wish to receive such approaches in the future. Please see our privacy policy for complete information on our data protection and privacy practices, as well as an explanation of how we will use your personal information.

Medical Problems And Special Requests

You must specify any particular requirements at the time of booking. While we will make an effort to forward any reasonable requests to the appropriate provider, we cannot promise that they will be fulfilled. The inclusion of a special request on your confirmation invoice or any other documentation, or the fact that the supplier has been informed of it, does not imply that the request will be fulfilled. We will not be in breach of contract if we fail to fulfill any particular requests unless the request has been confirmed.

We are delighted to offer suggestions and help you select the ideal vacation. Because some of the featured lodging and resorts may not have even the most basic amenities, such as wheelchair ramps or elevators, you must inform us of any special needs or impairments when making your reservation so that we can ensure your trip will fulfill your needs.

Suppose we have a good faith belief that we cannot satisfactorily meet the specific needs of the individual or persons in question. In that case, we will not confirm the booking, or if full information is not provided at the time of booking, we will cancel when we learn of these specifics. Please contact our Customer Care staff by phone or email at holidays@trekhops.in. for additional assistance.

Disclaimer

The website is made accessible "as is" and "as available." You acknowledge that using the website and our services is at your own risk. We disclaim all the express or implicit warranties, in relation to the site and your use of it, including, implied warranties of merchantability, without limitation, fitness for a particular purpose, and non-infringement, to the maximum extent permissible by law. We will not accept duty or responsibility for any errors or omissions in the site's material or the content of any websites connected to the site, and we make no guarantees or claims about its accuracy or completeness as mentioned below:

Errors, omissions, or inaccuracies in the contents and information.

• Any type of physical harm or material loss brought on by your use of the site or access to it.
• Any unlawful access to or use of our secure servers, including any unauthorized access to or use of any personal information or financial information.
• Any bugs, viruses, trojan horses, or similar items that a third party could send to or through the website.
• Any mistakes or omissions in the materials and content, as well as for any loss or harm of any kind brought on by the use of any materials or content posted, transmitted, or otherwise made accessible via the website.

Any product or service advertised or offered by a third party through the website, any linked website, any website or mobile application featured in any banner ad, or in any other manner is not warranted, endorsed, guaranteed, or assumed by us to be of any quality, and we have no involvement in, and take no responsibility for, the monitoring of, any transaction between you and any third-party suppliers of products or services.

You should use caution where necessary and use your best judgment when buying a good or service, regardless of the venue or location.

INDEMNIFICATION

You consent to defend, hold harmless, and indemnify us, our subsidiaries, affiliates, and each of our individual directors, officers, agents, partners, and employees from and against any loss, damage, liability, claim, or demand made by any third party due to or resulting from:

• Utilization of the website
• Breaches of these terms and conditions
• Any breach of your agent and warranties set forth in the same terms & conditions.
• Your violence of the right of a third party, including but limited to the intellectual rights of the property.

Ownership Of Content & Prohibited Activities

The infrastructure used to provide the content and information on TrekHops’ website, as well as any and all trademarks, copyrights, service marks, logos, brands, and service marks associated with the services and displayed on or accessed on the website, as well as the content and information on this website (including, but not limited to, audio, video, graphics, software, price, availability of travel services), are owned or controlled by us.

The copyright, trademark, patent, and trade secret laws covering ownership and use of intellectual property are always in effect and apply to the use of the website. You agree not to change, adapt, transfer, perform, copy, transmit, distribute, reproduce, display, publish, license, make derivative works from, sell, or resell any software, products, information, or services obtained from or with this Webpage. You are permitted to make a small number of copies of your travel related documents (and related documents) for travel or service reservations made by using this Website. In addition, you promise not to:

• Create any false or fraudulent reservations or reservations that are in anticipation of demand.
• Access, copy, or monitor any content or information of this web page through any spider, robot, scraper, or any manual procedure for any purpose without our permission in written form.
• Violate the prohibition under any robot exclusion or circumvent any other measures of the employed in order to prevent or limit access to this website.
• Use, transmit, reproduce, copy, download, print, modify, display, "frame," "mirror," publish, create derivative works from, transfer, or sell the content or any part of the Site without prior written authorization from us.
• Take action that can impose, at our discretion, a disproportionately big load on our infrastructure.
• Your trip plans and itineraries from the Site may be copied, printed, and/or downloaded for private use.
• Decode, decompile, disassemble, or reverse engineer any software that makes up or otherwise contributes to the website.
• Try to use hacking, password mining, or any other methods to gain unauthorized access to this Site, any affiliated websites, material, accounts, computers, or networks connected to this Site.
• Tamper with identifiers, such as by faking headers, to mask the source of any information you post, transmit, or deliver.
• Use this Site in a way that could disrupt, limit, disable, overburden, or otherwise interfere with other users' use of their computers or this Site or harm any software, hardware, or telecommunications equipment.
• Do anything else that might harm the website, TrekHops and its staff, our reputation, or have some other negative effect; access, utilize, or attempt to utilize the Site in any manner prohibited by applicable local laws.
• We reserve the right to cancel any travel or service reservations made under your name, email address, or account and to close any related accounts if your reservation or account demonstrates symptoms of fraud, abuse, or suspicious conduct.
• We reserve the right to take any required legal action in the event that you have engaged in any fraudulent activity, and you may be responsible for any financial losses we sustain, including court expenses and damages.

Miscellaneous

If any part of these terms of use is considered to be invalid, indefinite, or otherwise inoperative, the train terms shall continue under full force.

• The remainder of these Terms of Use shall remain in full force and effect if any portion of them is found to be void, invalid, or otherwise unenforceable.
• As independent contractors, the parties, a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties is not established by these Terms & Conditions.
• The laws of the courts shall govern these Terms and Conditions and any agreement to which they apply, and those courts shall have exclusive jurisdiction over all disputes without reference to considerations of conflicts of law.
• No later than sixty (60) days following the end of the TrekHops holiday, any guest claims must be made in writing and received by TrekHops .
• Any claims from guests that are not made and received within this window will be regarded as waived and banned.
• These Terms & conditions are in effect to the largest extent permitted by law. All of our rights and duties are transferable at any time.
• Any loss, damage, delay, or failure to act brought on by a factor outside of our reasonable control shall not be our responsibility or liability.